WE'RE IMPROVING TO SERVE YOU BETTER
As part of the ERP transition we previously shared, we’re taking the next step toward creating a more streamlined and consistent customer experience.
Effective February 2, 2026, your customer account number will change from a 5-digit number to a 6-digit number.
This update supports improved accuracy and consistency as we align systems across Grand Valley Fortifiers, Farmers Depot, and Direct Source Commodities.
What's Changing
Your account number will be updated.
All customer account numbers will move to a standardized 6-digit format.
You’ll have one account number for everything.
If you currently have a Direct Source Commodities account number, it will be combined into a single numeric account number that applies across Grand Valley Fortifiers, Farmers Depot, and Direct Source Commodities.
Your invoices and statements will look slightly different.
Invoices and statements will have a refreshed layout, while the information you rely on remains the same.
One account number, one system.
This means fewer reference numbers, clearer records, and a more consistent experience when working with any of our companies.
What this means for you
If you pay invoices through online banking, a one-time update to your payee information will be required.
Details are provided below in the FAQ section.
You’ll begin seeing your new 6-digit account number on invoices, statements, and related documents.
Your existing account history, balances, and agreements will remain unchanged.
Your usual contacts and ordering processes stay the same.
For answers to common questions and step-by-step guidance for online banking updates, please see the FAQ below.
We’ll clearly identify your new account number on upcoming documents and are always here to help if you have questions.
FAQ
Do I need to do anything with this NEW customer account number?
If you pay your bills online, you will need to perform a one-time update to your ‘payee’ information when paying GVF from your online banking website/app.
Please follow the suggested steps below to make the change:
-
- Access your online banking website or mobile app for your financial institution (eg. RBC, TD, CIBC, BMO, NB)
- Go to the Bill Payment section
- Click ‘Add Payee’ (or ‘Edit Payee’ if your bank provides that option)
- Search for “Grand Valley Fortifiers” or “Farmers Depot”
- Enter your NEW 6-digit customer account number
- Delete your ‘old’ 5-digit customer account number/ Payee
What is changing and when?
Effective February 2, 2026, your customer account number will change from a 5-digit number to a 6-digit number. If you currently have a DSC account number, your DSC account number will be combined into a single numeric account number applicable for GVF, FD, and DSC.
Why are customer account numbers changing?
We are transitioning to a new Enterprise Resource Planning (“ERP”) system, which requires changing from a 5-digit number to a 6-digit customer number. If you currently have a DSC account number, your DSC account number will be combined into a single account number applicable for GVF, FD, and DSC.
How does this change benefit me?
We are transitioning to a new Enterprise Resource Planning (“ERP”) system. This software change is part of our ongoing effort to improve efficiency and communication, allowing us to serve you better.
Where can I find my new customer account number?
Your new customer number will be noted on the topright corner of invoices issued after February 2, 2026. You can also reach out to customer service or your sales representative for the new number.
Payment Related FAQ
Oops…I made a payment to my ‘old’ customer number? What happens now?
Any payments made to the ‘old’ customer number will still be applied to your ‘new’ account by the Accounting Team.
I made a payment to my ‘new’ customer number for invoices issued under the ‘old’ account number, is that a problem?
No, any payments made to the ‘new’ customer number can still be applied to invoices issued under the ‘old’ account number.
I paid my feed bill online, but I used my Farmers Depot ‘Payee’, is that an issue?
No, this is not an issue. Our internal accounting team will make sure the funds get applied to the right bill/account.
I paid my Farmers Depot bill online, but I used my Grand Valley Fortifiers ‘Payee’, is that an issue?
No, this is not an issue. Our internal accounting team will make sure the funds get applied to the right bill/ account.
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PHONE
1-877-625-4400
519-621-4400
info@grandvalley.com
PO Box 726
Cambridge, ON N1R 5W6
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